The Noble Traveller Agency Terms and Conditions

Our Terms & Conditions are  intended to protect the property and, most essentially, to ensure that the Noble Traveller has a wonderful stay. We recommend that you read it carefully. If you should have any questions please be very open and clear with us, and we will do our best to answer them.

Except where otherwise specified, we, The Noble Traveller limited, a company registered in England with company number 13062427 and registered office address of Aston House, Cornwall Avenue, London, United Kingdom, N3 1LF trading as The Noble Traveller act only as an agent in respect of all bookings for accommodation we take and/or make on your behalf (“Accommodation”). We accept no liability in relation to any contract you enter into or for any Accommodation or other services you purchase or for the acts or omissions of any supplier or other person(s) or party(ies) connected with any arrangements. For all Accommodation bookings, your contract will be with the supplier of the Accommodation in question (the “Supplier/Principal”).

All references to Accommodation on this website, marketing material or in these Agency Terms and Conditions means Accommodation organised by third party Supplier/Principals on whose behalf we act as an agent.

In these Agency Terms and Conditions “you” and “your” means all persons named on the booking (including anyone who is added or substituted at a later date) or any of them as the context requires.

By making a booking with us, the first named person on the booking agrees on behalf of all persons detailed on the booking that he/she/they:

a. has/have the authority to make the booking, and has/have read these Agency Terms and Conditions , and agree(s) to be bound by them;

b. consents to our use of personal data in accordance with our Privacy Policy and y is authorised on behalf of all persons named on the booking to disclose their personal details to us, including where applicable, special categories of data (such as information on health conditions or disabilities and dietary requirements); and

c. is/are over 18 years of age and where placing an order for services with age restrictions he/she/they declare that all members of his/her/their party are of the appropriate age to purchase those services;

d. acknowledge that we may pass information to the Supplier/Principal and we will not be responsible for the use made by them of that information;

e. accept(s) financial responsibility for payment of the booking on behalf of all persons detailed on the booking.

1. Contract – When making your booking we will arrange for you to enter into a contract with the applicable Supplier/Principal of the Accommodation, as specified on your confirmation invoice. As agent we accept no responsibility for the acts or omissions of the Supplier/Principal or for the services provided by them. Your booking with us is subject to these Agency Terms and Conditions and the specific terms and conditions of the relevant Supplier/Principal(s) you contract with and you are advised to read both carefully prior to booking. The Supplier/Principal’s booking conditions may limit and/or exclude the Supplier/Principal’s liability to you. We may also provide you with the general policies and rules of Supplier/Principal s (which you must comply with) if supplied to us. Please ask us for copies of any of these documents if you do not have them, or ask the Supplier/Principal for copies when you arrive at the Accommodation for check-in.

Your booking is confirmed and a contract between you and the Supplier/Principal will exist when we send you confirmation on their behalf.

2. Booking – You may use our online booking platform on our website at https://thenobletraveller.co.uk/ which will allow you to place booking requests via our online booking form. Once you have placed a booking request we will contact the Supplier/Principal to check whether your chosen Accommodation is available for your selected dates. We will then email you with confirmation of whether the Accommodation is available, and with the applicable Accommodation rates, and with the Supplier/Principal’s cancellation policy (where such policy was not provided before you sent your booking request).

Please check that all names, dates and timings are correct on receipt of all documents and advise us of any errors immediately. Any changes to these details will incur the charges stated below. Please ensure that the names given are the same as in the relevant passport. The booking information that you provide to us will be passed on only to the relevant Supplier/Principal of your Accommodation or other persons necessary for the provision of your Accommodation. The information may be provided to public authorities such as customs or immigration if required by them, or as required by law. This applies to any special category (sensitive) information that you give to us such as details of any disabilities, or dietary and religious requirements. In making this booking, you consent to this information being passed on to the relevant persons. Certain information may also be passed on to security or credit checking companies. If you are travelling to the United States, the US Customs and Border Protection will receive this information for the purposes of preventing and combating terrorism and other transnational serious crimes. If you travel outside the UK, controls on data protection may not be as strong as the legal requirements in this country. If we cannot pass this information to the relevant suppliers, whether in the UK or not, we will be unable to provide your booking. Full details of our data protection policy are available upon request.

3. Payment – In order to book your chosen Accommodation, you must pay a deposit as required by the Supplier/Principal of the Accommodation (this is 30% of the booking fee unless informed otherwise by the Supplier/Principal) (or full payment if booking within 14 weeks of departure or as requested by the Supplier/Principal). You must also pay all applicable insurance premiums and booking fees.

If you have paid a deposit, you must pay the full balance by the balance due date notified to you. This full balance is due 60 days before your date of stay unless the Supplier/Principal notifies you otherwise. If full payment is not received by the balance due date, we will notify the Supplier/Principal who may cancel your booking and charge the cancellation fees set out in their booking conditions.

Except where otherwise advised or stated in the booking conditions of the Supplier/Principal concerned, all monies you pay to us for Accommodation will be held on behalf of the Supplier/Principal and forwarded on to the Supplier/Principal in accordance with our agreement with the Supplier/Principal.

4. Prices – We reserve the right to amend advertised prices at any time. We also reserve the right to correct errors in both advertised and confirmed prices. Special note: changes and errors sometimes occur. You must check the price of your chosen Accommodation at the time of booking.

5. Insurance – Many Supplier/Principals require you to take out travel insurance as a condition of booking with them. In any event, we strongly recommend that you take out a policy of insurance in order to provide sufficient cover for at least: a 24-hour emergency telephone, evacuation and repatriation service to your country of origin, third party liability, personal accident insurance, cancellation by you, loss of baggage and money, and coverage for medical and other expenses(you will need to make sure that such insurance covers you for any access to health services including for health services you cannot access under a valid GHIC or EHIC if you have one. If you have any questions in relation to this, these should be raised with your travel insurance provider). Your insurance policy must cover you for situations including but not limited to, where you have been diagnosed with COVID-19 before your departure, where you have been in contact with someone that has been diagnosed with COVID-19 and are required to self-isolate or where you are otherwise required to self-isolate as a result of COVID-19. It must also cover you for COVID-19 related circumstances whilst you are abroad, for example, where you have been diagnosed or have been in contact with someone who has been diagnosed with COVID-19 and require repatriation, emergency medical expenses and additional costs of accommodation and/or transport if you need to self-isolate and extend your stay. It is your responsibility to ensure that your insurance provides you with comprehensive cover and deals with all your needs. Please check your policy carefully to ensure that all the details are correct and that all relevant information has been provided by you (e.g. pre-existing medical conditions). Failure to disclose relevant information may affect your insurance.

6. Health and Safety – We do not own or manage the Accommodation and we cannot and do not provide any warranty or representation in respect of health and safety related matters concerning them. Please contact the Accommodation Provider if you have any questions regarding their health and safety policies or you become aware of any health and safety issues during your stay.

7. Security deposit – The Supplier/Principal usually requires you to pay a security deposit before arrival or check-in to cover potential additional charges to be incurred due to your stay, and any damage or loss caused to the Accommodation (“Security Deposit”).

You agree to provide the Security Deposit if required, and on the terms required by the Supplier/Principal. The Supplier/Principal usually require you to make payments directly to us which we will hold until a certain period elapses after your check-out. Security Deposit payments can be made by debit card or credit card. The Security Deposit is usually paid back to you within 14 days after your stay ends provided that there are no deductions to be made for damage, missing items or unreasonable cleanliness and cleaning costs.

8. Special requests – If you have any special requests (for example dietary requirements, cots or room location), please let us know at the time of booking. We will pass on all such requests to the Supplier/Principal, but we can’t guarantee that they will be met and we will have no liability to you if they are not.

Pets are not permitted into Accommodation without prior written approval. If you wish to bring pets into the Accommodation, please contact us and we will forward your request to the Supplier/Principal. Please note that the Supplier/Principal may require you to agree to pay or pay additional charges before they can agree to permit pets into the Accommodation. In addition, where the supplier has provided you with written agreement to you having a pet in the Accommodation, you may be required to comply with any additional rules made available by the Supplier/Principal in relation to the same and you may be required to pay an additional security deposit which is refundable 14 days after your stay ends provided that there are no deductions to be made for damage.

9. Check- in/Check-out – Check in is from 16.00 -19.00. If the property is not rented immediately prior to your stay, earlier check in may be arranged if possible. Check out is by 10.00.

11. Changes and Cancellations – By you Any cancellation or amendment request must be sent to us in writing, by email to [email protected] and will take effect at the time we receive it. Please ensure that you have received written confirmation of any changes to your booking prior to travel. Whilst we will try to assist, we cannot guarantee that the Supplier/Principal will meet such requests. Amendments and cancellations can only be accepted in accordance with the terms and conditions of the Supplier/Principal of your Accommodation. The Supplier/Principal may charge the cancellation or amendment charges shown in their booking conditions (which may be as much as 100% of the cost of the Accommodation and will normally increase closer to the date of departure). Most Suppliers/Principals operate their cancellation policy (where you wish to cancel your booking) as follows:

The Principal/ Supplier will inform you if their cancellation policy is different from the one above, and where that happens, that cancellation policy will apply.

In addition, you must pay us an administration fee £25.00pp for cancellations or as otherwise set out in the Service Charges table below. We will notify you of the exact charges at the time of amendment or cancellation.

Please note: some Suppliers/Principals do not allow changes and therefore full cancellation charges will apply.

12. Changes and Cancellations – by the Supplier/Principal We will inform you as soon as reasonably possible if the Supplier/Principal needs to make a significant change to your confirmed Accommodation or to cancel them. We will also liaise between you and the Supplier/Principal in relation to any alternative Accommodation offered by the supplier but we will have no further liability to you. Please note that where you accept alternative accommodation with the Supplier/Principal, the Supplier/Principal will refund any price difference if the alternative is of a lower price, but you will be required to pay the price difference if the alternative is on a higher price.

13. Termination by us – We may terminate our agreement with you and/or your booking immediately where you fail to pay any sums when they fall due under these Agency Terms and Conditions or you, a guest, or another person who enters the Accommodation with your permission (a “Permitted Person”), are otherwise in breach of any of these Agency Terms and Conditions , policies, rules or booking conditions of the Supplier/Principal, in which case you or the relevant guest(s) will be required to vacate the Accommodation immediately. For avoidance of doubt, any action by a Permitted Person shall constitute a breach as though they were a party to a booking and you would be liable for their actions.

Any termination of our agreement with you or a booking shall be without prejudice to the rights we accrue before such termination and you must immediately pay us any sums that are due.

14. Our Service Charges – In certain circumstances we apply a service charge for the agency service we provide, in addition to any charge levied by the Supplier/Principal, as follows:

15. Our responsibility for your booking – Your contract is with the Supplier/Principal and its booking conditions apply. As agent, we accept no responsibility for the actual provision of the Accommodation. Our responsibilities are limited to making the booking in accordance with your instructions. We accept no responsibility for any information about the Accommodation that we pass on to you in good faith. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to twice the cost of the commission we earn on your booking (or the appropriate proportion of this if not everyone on the booking is affected). We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.

16. Travel Advice – UK customers should check up-to-date travel advice available from the Foreign, Commonwealth & Development Office before booking/departure by visiting their website www.gov.uk/foreign-travel-advice. Your specific passport, visa requirements, health, vaccine, or other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. Neither we nor the Supplier/Principal accept any responsibility if you cannot travel because you have not complied with any passport, visa, health, vaccine or other immigration requirements. Please note that these requirements may change between booking and departure If you are a non-British passport holder you should obtain up to date advice on passport and visa requirements from the Embassy, High Commission or Consulate of your destination or country(ies) through which you are travelling.. We can provide general information about any health formalities required for your trip but you should check with your own doctor for your specific circumstances.

17. Indemnity – You agree to indemnify us against all liabilities, costs, expenses, damages and losses (calculated on a full indemnity basis) and all other professional costs and expenses) we suffer or incur arising out of or in connection with any breach by you (or any persons on whose behalf a booking is made) of any of these Agency Terms and Conditions or Supplier/Principal’s policies, rules or booking conditions.

18. Covid-19 – You acknowledge that the Supplier/Principal will need to comply with national and/or local guidance and requirements relating to Covid-19, and has implemented certain measures as a result. This will likely include (without limit) specific requirements regarding personal protective equipment, such as use of face-masks by staff, guests or passengers, social distancing, maximum number restrictions on the use of certain facilities, designated alternative entrance and exit routes, mandatory hand sanitisation, limited entertainment options and limited food/drink availability. We do not expect these measures to have a significant impact on your enjoyment of your stay and all measures taken by the Supplier/Principal will be with the purpose of securing your safety and those around you.

Please note that as your contract is with the Principal/Supplier we will not be liable to you for any refunds, compensation, costs, expenses or other losses of any kind incurred by you (including, where applicable the cost of medical treatment) if you or anyone in your booking party, test positive for Covid-19 and have to quarantine for a period of time, or are notified or otherwise become aware that you have, or suspect that you may have, come into close contact with someone who has tested positive for Covid-19 (or where they otherwise suspect they may have Covid-19) and have to self-isolate for a period of time. All changes and or cancellations to your booking due to testing positive for Covid-19 or having to quarantine or self-isolate will only be accepted in accordance with the terms and conditions of the Supplier/Principal and our responsibility to you will be limited to acting as agent by contacting the Supplier/Principal on your behalf to pass on your amendment (s) or cancellation request, and you will need to pursue any refunds, compensation, costs, expenses or other losses (if any are due) with the Supplier/Principal concerned.

19. Force Majeure – Except where otherwise expressly stated in these Agency Terms and Conditions we will not be liable to you for delay or failure to perform our obligations under these Agency Terms and Conditions due to a “Force Majeure” event. For the purposes of these Agency Terms and Conditions , Force Majeure means any event beyond our or our supplier’s (including but not limited to the Supplier/Principal ) control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Examples include warfare and acts of terrorism (and threat thereof), civil strife, significant risks to human health such as the outbreak of serious disease at the travel destination , epidemics or pandemics (including the ongoing impact of the COVID-19 pandemic) or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely to the travel destination or remain at the travel destination, the act of any government or other national or local authority including port or river authorities, industrial dispute, labour strikes, lock closure, natural or nuclear disaster, fire, chemical or biological disaster, unavoidable technical problems with transport and all similar events outside our or the supplier(s) concerned’s control.

20. Conduct and behaviour – It is your responsibility to take good care of the Accommodation and its grounds and avoid causing nuisance to others. If your conduct affects our relations with any of our Supplier/Principal, we will hold you liable for any costs or losses resulting from your actions. Where any damage or loss is caused to the Accommodation or its contents during your stay, you agree to our taking payment from your Security Deposit. This agreement to us deducting sums from the Security Deposit does not limit your liability for damage or loss to this amount and Supplier/Principal reserves the right to claim the full value of the damage or loss from you.

The Supplier/Principal reserves the right, at its reasonable discretion, to terminate your access to the Accommodation or other services immediately if, in its opinion, your actions cause or are likely to cause damage to any Accommodation or danger or distress to any third party. Should this happen then no refunds will be payable for any unused part(s) of the service(s) booked through us. Furthermore we and Supplier/Principal will not be liable for any additional costs incurred by you due to any such action.

On leaving the Accommodation after your stay the Accommodation must be left clean and tidy. If the property is left in a dirty state you will be invoiced for extra cleaning at the rate of €20 per hour.

21. Complaints – Because the contract for your Accommodation is between you and the Supplier/Principal, any queries or concerns about your Accommodation should be addressed to them. If you have a problem with your Accommodation whilst using them, this must be reported to the Supplier/Principal immediately. If you fail to follow this procedure there will be less opportunity for the Supplier/Principal to investigate and rectify your complaint. The amount of compensation you may be entitled to may therefore be reduced or extinguished as a result.

If you wish to complain when you return home, write to the Supplier/Principal. You will see their name and contact details in any confirmation documents we send you.

If you wish to complain about any service we have provided to you (i.e. our booking service) then please contact us directly.

22. Law and Jurisdiction – These Agency Terms and Conditions are governed by English law and we both agree that the courts of England and Wales have exclusive jurisdiction (unless you live in Scotland or Northern Ireland, in which case you can bring proceedings in your local court under Scottish or Northern Irish law, as applicable).

23. Accommodation Ratings and Standards – All ratings are as provided by the relevant Supplier/Principal. These are intended to give a guide to the services and facilities you should expect from your Accommodation. Standards and ratings may vary between countries, as well as between suppliers. We cannot guarantee the accuracy of any ratings given.

24. Documentation & Information – All descriptions and content on our website or otherwise issued by us is done so on behalf of the Supplier/Principal in question are intended to present a general idea of the services provided by the Supplier/Principal. Not all details of the relevant services can be included on our website. All services shown are subject to availability. If you require any further details, in respect of any Accommodation or any other services please contact us.

25. Other important terms

25.1 We may transfer this agreement to someone else. We may transfer our rights and obligations under these Agency Terms and Conditions to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under these Agency Terms and Conditions.

25.2 You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these Agency Terms and Conditions to another person if we agree to this in writing but we may charge an amendment fee (see clause 9).

25.3 Nobody else other than the parties stated in these Agency Terms and Conditions has any rights under these Agency Terms and Conditions (except someone we agree you can transfer your rights to). These Agency Terms and Conditions are binding between you and us. No other person shall have any rights to enforce any of their terms, except as allowed under clause 25.2.

25.4 If a court finds part of these Agency Terms and Conditions illegal, the rest will continue in force. Each of the paragraphs of these Agency Terms and Conditions operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

25.5 Even if we delay in enforcing our right(s) under these Agency Terms and Conditions, we can still enforce it/them later. If we delay in taking steps against you in respect of your breaching the terms of these Agency Terms and Conditions, that will not prevent us taking steps against you at a later date.